Al Hijaz Tours Complaints Policy & Procedures

Being the responsible and well informed travel agent, we constantly strive to maintain and keep up our reputation as we always want to provide the high quality services and products.
Our team is committed to respond to all the requirements and queries of our customers and we resolve all the complaints as early as possible. Though it is very unpleasant to receive any complaint but our team is committed to their respective responsibilities and we will make sure that complaint is properly investigated. We are committed to be impartial, fair and consistent to resolve and handle your complaint in the earliest possible time.
To lodge your complaints you can write to us at

  • info@alhijaztours.com
  • 787 Warwick Road, Tyseley Birmingham B11 2el, UK

We are always ready to resolve each and every complaint of the customer at first point of contact. In case you feel our complaint handling process has not done enough to satisfy you then you can file your complaint to ATOL.