Al Hijaz Tours Complaints Policy & Procedures

Being a responsible and well-informed travel agent, we constantly strive to maintain and keep up our reputation as we always want to provide high-quality services and products.

Our team is committed to responding to all the requirements and queries of our customers and we resolve all the complaints as early as possible. Though it is very unpleasant to receive any complaint our team is committed to their respective responsibilities and we will make sure that complaint is properly investigated. We are committed to being impartial, fair and consistent to resolve and handle your complaint in the earliest possible time.
To lodge your complaints you can write to us at

  • info@alhijaztours.com
  • Saturn business centre54 Bissell st Birmingham B5 7hp

We are always ready to resolve each and every complaint of the customer at the first point of contact. In case you feel our complaint handling process has not done enough to satisfy you then you can file your complaint to ATOL.